Is your organization trying to do more with less these days? If it’s any consolation, you are not alone. In today’s economy it seems...

November 3, 2015 | Your in-house team operates like a well-oiled machine. They are adept at managing engagement through all the...

January 1, 2014 | Before determining the metrics matter the most for managing customer engagement, it is important to understand what we...

Good news at HP… Meg Whitman, CEO, “gets” Social! Coming off the two and half day Customer Experience Conference, a key statistic was...

Truly we see more focus on digital brands connecting with customers.  But I enjoyed this witty repartee between two powerful market...